Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fulgrain.com or our contact us page.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (total amount minus any shipping cost paid by the company) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 30 business days have passed since we’ve approved your return, please contact us at info@fulgrain.com or our contact us page.