Shipping

We dispatch our products within 2 business days. All products are shipped through Australia Post or Sendle and will include a tracking number once the item is posted.

Shipping Rates

Australia

FREE Standard Shipping

Express shipping AU$9

 

New Zealand

A flat shipping fee of AU$14

FREE Standard Shipping on orders over AU$150

 

Other International

A flat shipping fee of AU$19 to selected countries:

Uk & Europe

USA & Canada

Hong kong, Singapore, South Korea & Japan

FREE Standard Shipping on International orders over AU$150

 

Shipping Time

Standard shipping Australia 5-7 business days

Express shipping Australia 2-3 business days

International shipping 10-15 business days

Please Note: Fulgrain will not be responsible for any extra customs and duties charged.

If you have any questions and issues, please feel free to reach out to us at info@fulgrain.com or contact us.

 

 

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fulgrain.com or our contact us page.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (total amount paid minus any shipping cost paid by the company) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 30 business days have passed since we’ve approved your return, please contact us at info@fulgrain.com or our contact us page.